Integration Question

  • Profile Image
    DiUlio
    Asked on February 25, 2021 at 04:42 PM

    We have an integration set up through Monday.com and we are experiencing errors with applications not pulling over to Monday.com

    If webhooks and Monday.com are selected for integrations than there are 2 items that are created. (duplicate) but one doesn't pull over the application.

    We have already talked with Monday.com about this and things seem to work fine for a little while and then things won't pull over from Jotform to Monday. Can you please assist.

    You can call me (Kathi) at 941-741-4886 or email me at kathis@taxcollector.com as I am the person who is taking over responsibility for Jotform for Manatee County Tax Collector's Office.

    Kathi Sentz

    Support Analyst, Quality Assurance Department

    Manatee County Tax Collector's Office

    819 301 Blvd. W.

    Bradenton, FL 34205

    941.741.4886

    kathis@taxcollector.com

  • Profile Image
    claire
    Answered on February 26, 2021 at 02:12 AM

    We currently do not offer live support via phone. You can use our Support Forum for the assistance you need, and we will respond to your concern as soon as possible.

    When I checked your form, I noticed that there is only WebHooks integration is set up on your form. Can I gently recommend you follow this related guide?

    How to integrate Jotform with monday.com

    I kindly recommend you try again and let us know if the issue persists. You may send us console screenshots while you are getting an error. If you give us more detailed information about the error you received, we can analyze it better and help you more. Here are the related guides;

    How to get a console report from most common browsers?

    How to Post Screenshots to Our Support Forum?

    Please feel free to reach out if you have other questions or need some more help.