Unable to view encrypted submissions on HIPAA

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    jfreeman8300
    Asked on February 25, 2021 at 05:04 PM

    Tried another browser with the same issue. Microsoft Edge and Google Chrome. I get the following when I try to download for print. You can see the URL of the form below as well. This is happening on ALL forms for us.

    [cid:image003.png@01D70B4F.A5E41870]

    Jane

    Administrator


    ...

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    KrisLei
    Answered on February 25, 2021 at 05:14 PM

    Hello Jane,

    I have also cleared your form cache from our end. Can you try it again, please? Kindly do get back to us by responding on this thread and let us know how it goes.

    Please also provide us with the form link and the affected submission IDs to forward the necessary information to our backend team. You may also provide us with a screenshot of the issue, and please follow this guide on posting your screenshot on the ticket as we are unable to view images attached to emails: How-to-Post-Screenshots-to-Our-Support-Forum

    Thank you. Looking forward to your response.