- djohnsonjr84Asked on November 18, 2013 at 02:25 PM
In the details is says Wrong Login Information, but nothing has changed?????? Here is a screenshot;Page URL:
- JotForm Supportardy0689Answered on November 18, 2013 at 02:59 PM
Hello, we apologize for this inconvenience.
For some reason your screenshot came up blank. You are probably attaching them from email. Please refer to this guide on How to attach images on JotForm forum. After you have uploaded your image on Jotform, please use image link here and post your reply here using this thread link
For the meantime, I took a look into your form and found nothing in regards with wrong settings on the upload tool. It should work fine. I advise that you clear your browser's caches and clear your form's caches then try your form again.
Please let us know if this problem persists. Thank you
- djohnsonjr84Answered on November 18, 2013 at 03:21 PM
HELLO, ITS NOT WORKING. TEST IT YOUR SELF AND TRY AND UPLOAD SOMETHING. TAKE A LOOK AT THE ERROR. THE FORM SUBMISSION WORKS ITS THE UPLOAD THAT DOES NOT.
- JotForm Supportardy0689Answered on November 18, 2013 at 03:50 PM
Hello, I apologize for that confusion.
I initiated and submitted a test just now using your form on its standalone. You should receive the notification soon.
I managed to upload some sample pictures. It uploaded successfully. However, it did not continue upon submission and I received the same error you mentioned. Though it submitted successfully if you have not uploaded a file. You should received a notification from my test submission on your form. Please disregard that.
I cloned your form but I failed to replicate this again. I think it is happening only on your form(this form). I advise that you clone the form and test it if the issue is persisting too on the cloned.
Please let us know if this issue persists. Thank you
- David JohnsonAnswered on November 18, 2013 at 03:58 PM
I already tried cloning the form see this; http://jotformpro.com/form/33216022696956
I am still having the same problem. What is the root cause here? Simply cloning to make a problem go away doesnt fix the root cause, not does it prevent it from happening again. If it were working on the clone, I still think a resolution should be found.
But like I said...its still not working!!!!!!!!!!
- JotForm Supportardy0689Answered on November 18, 2013 at 04:42 PM
We really apologize for this inconvenience.
I created a new form with only upload field using your account. I then test and upload a simple image and it submits with no problem.
Therefore, I recreated your form from scratch on my account. I did manage to copy your fields and positionings as best as I can manually. You may clone mine. Please refer to this guide on How to clone form from a webpage
Here is the recreated version of your form. Your current form might not have been saved properly and an error became permanent. If this recreated form does not fixes it. I will escalate your account on our development team so that they can investigate it further from the back end.
I really do apologize for this inconvenience. Please let us know if this fixes it. Thank you