What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    I am unable to upload anything to the form- I keep getting an error saying File Could Not be uploaded

    Asked by djohnsonjr84 on November 18, 2013 at 02:25 PM

    In the details is says Wrong Login Information, but nothing has changed?????? Here is a screenshot;

    Page URL:
    http://jotform.us/form/22386187780160

    URGENT upload field error
  • Profile Image
    JotForm Support

    Answered by ardy0689 on November 18, 2013 at 02:59 PM

    Hello, we apologize for this inconvenience.

    For some reason your screenshot came up blank. You are probably attaching them from email. Please refer to this guide on How to attach images on JotForm forum. After you have uploaded your image on Jotform, please use image link here and post your reply here using this thread link

    For the meantime, I took a look into your form and found nothing in regards with wrong settings on the upload tool. It should work fine. I advise that you clear your browser's caches and clear your form's caches then try your form again.

    Please let us know if this problem persists. Thank you

  • Profile Image

    Answered by djohnsonjr84 on November 18, 2013 at 03:21 PM

    HELLO, ITS NOT WORKING. TEST IT YOUR SELF AND TRY AND UPLOAD SOMETHING. TAKE A LOOK AT THE ERROR. THE FORM SUBMISSION WORKS ITS THE UPLOAD THAT DOES NOT. 

  • Profile Image
    JotForm Support

    Answered by ardy0689 on November 18, 2013 at 03:50 PM

    Hello, I apologize for that confusion.

    I initiated and submitted a test just now using your form on its standalone. You should receive the notification soon.

    I managed to upload some sample pictures. It uploaded successfully. However, it did not continue upon submission and I received the same error you mentioned. Though it submitted successfully if you have not uploaded a file. You should received a notification from my test submission on your form. Please disregard that.

     

    I cloned your form but I failed to replicate this again. I think it is happening only on your form(this form). I advise that you clone the form and test it if the issue is persisting too on the cloned.

    Please let us know if this issue persists. Thank you

  • Profile Image

    Answered by David Johnson on November 18, 2013 at 03:58 PM

    I already tried cloning the form see this; http://jotformpro.com/form/33216022696956

    I am still having the same problem. What is the root cause here? Simply cloning to make a problem go away doesnt fix the root cause, not does it prevent it from happening again. If it were working on the clone, I still think a resolution should be found. 

    But like I said...its still not working!!!!!!!!!!

  • Profile Image
    JotForm Support

    Answered by ardy0689 on November 18, 2013 at 04:42 PM

    We really apologize for this inconvenience.

    I created a new form with only upload field using your account. I then test and upload a simple image and it submits with no problem.

    Therefore, I recreated your form from scratch on my account. I did manage to copy your fields and positionings as best as I can manually. You may clone mine. Please refer to this guide on How to clone form from a webpage

    http://form.jotform.co/form/33216756738866

    Here is the recreated version of your form. Your current form might not have been saved properly and an error became permanent. If this recreated form does not fixes it. I will escalate your account on our development team so that they can investigate it further from the back end.

    I really do apologize for this inconvenience. Please let us know if this fixes it. Thank you