My clients cant't fill my Jotform

  • Profile Image
    minapoli
    Asked on February 25, 2021 at 07:38 PM

    Hello,
    My form can't be opened by my clients. Sometime it can open but sometime it can't. Can you help me about this problem or clue what's the problem?

  • Profile Image
    Rosa_C
    Answered on February 26, 2021 at 03:59 AM

    Hi there,
    Please make sure to set the access to Public. If the form is Private, only those who have a Jotform account will be able to fill the form. Just go to Publish-> Quick share-> Gear icon-> Set to Public form.

    1614329638_6038b726589b9_

    If the issue persists, please send us a screenshot of the error:

    how-to-post-screenshots-to-our-support-forum
    Awaiting your reply.
    Best.