My form has reached its submission storage limit- what does this mean?

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    Asked on February 25, 2021 at 07:56 PM

    My form has reached its submission storage limit- what does this mean?

    Responses have suddenly been going to my spam folder instead of the main inbox- is this due to the storage limit being reached?

    Thank you,


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    Answered on February 26, 2021 at 04:10 AM

    Hi Tori,

    I checked that currently your account is overlimit for the total number of submissions. Free accounts are allowed to store up to 500 submissions.

    1614330632_6038bb0827d6a_To free up space, you will have to delete submissions.

    Related guide:

    Also, submissions should be purged from Trash.


    To free up space limit, you need to purge the Trashed entries as well.

    In the trash section, check the Select All option. Click the Delete Forever button, and confirm the deletion in the popup window. Then you’re done!


    Please note that purged submission data can't be restored. So please, I advise to create a backup of your submission data, if needed.
    Guide: how-to-download-form-submissions-as-excel-csv-pdf

    I hope that helps. Let us know if you need further assistance.


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    Answered on February 26, 2021 at 08:44 AM
    Does this cause the emails to go to spam? Or does it simply remove the
    oldest submissions as new ones come in?
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    Answered on February 26, 2021 at 09:42 AM

    Hello Tori! This should not cause Jotform emails to land in SPAM folders of the Email Inbox. On Jotform, this removes the old submissions to make way for new submissions.

    Please try marking Jotform emails "Not Spam" in your Email Inbox. You can also whitelist Jotform's IP addresses if this doesn't solve your problem.

    Thank you!