The downloaded PDF is not showing any of the updates that we made to the form.

  • bhdl
    Asked on February 25, 2021 at 8:31 PM
    However, now the problem is, the downloaded PDF is not showing any of the updates that we made to the form.

    We made a few changes to the form and had the patient fill out the updated form.

    We sent the patient this link https://hipaa.jotform.com/92814953915164 to fill out the updated form.

    But once we download the form, it doesn't show the updates that we made to the form. It is still showing our old format. (We changed it from BHDL-DENTAL to Oral Design)

    1614276314 6037e6daa611a New updated log Screenshot 101614276314 6037e6da8bde3 Old logo showin Screenshot 21


    Not only that, but we also took out one of the sections of the form called 5. Limited Treatment Agreement.

    But when the form is downloaded, it is still showing up in the PDF.

    PDF:

    1614276407 6037e737d9630 Part that was d Screenshot 32


    Link:

    1614276407 6037e737d9193 We removed 5 Li Screenshot 43


    Also the link name says "Domain Leasing Agreement" which is not the name of the form.

    The name of the form is "Patient Intake Packet".

  • David JotForm Support Manager
    Replied on February 25, 2021 at 8:41 PM

    Please go to the PFD editor, and create a new PDF Document, the new document should be properly updated.

    1) Click on PDF Editor:

    1614303466 603850ea2fc2b editor Screenshot 10

    2) Then, click on NEW PDF > New PDF Document:

    1614303533 6038512d74840 newDocument Screenshot 21

    3) If the new one has been properly updated, you may delete the old one:

    1614303620 603851842e440 deleteoldone Screenshot 32

    Let us know if you need more help.