My account is suspended for some reason

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    Kawika J Buttel 
    Asked on February 25, 2021 at 09:08 PM

    I just tried to login to get access to my form to see about integrating it into the business website before it goes live, and I was notified that my account is suspended for phishing activity. After looking into it, I saw where collection of SSN's isn't allowed. So my question is how can I accept a loan application without it? I'm starting a sub-prime credit lender company similar to Self and Kikoff. Do I need to use a different form carrier? I chose you because encryption was available on the free plan just due to the sensitive nature of the data. That's quite literally the only reason I chose you. What do you suggest I can do to move forward? I'm currently a little upset I'm locked out on one of the few nights that I have a chance to actually get some work done on the site and the form.

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    Answered on February 26, 2021 at 04:28 AM


    Thank you for reaching out.

    To lift the suspension and avoid any further suspension, I would recommend changing the free domain email to your corporate email or kindly provide us the following information:

    1. The URL where your form is used.

    2. Your website or proof of affiliation to a legitimate institution.

    Send these proofs to with Thread #2926939 as your subject.

    We will let you know about the status of your account after a thorough review of your proofs.

    Thank you for your patience and we apologize for the inconvenience.

    Hope this helps.

    Do not hesitate to reach out if you need further assistance.