Please Help ASAP

  • Profile Image
    rafidahdahri
    Asked on February 25, 2021 at 09:14 PM

    I created a form but it’s disappeared from my App on the iPad. It was fine when I used it about an hour ago with my previous class. Yet, it didn’t work for the class right after. The form disabled itself and I couldn’t locate it in the App.


    So, what’s wrong with it? I still need the form for another class. Is it because this is a free account, so the form is buggy? Kindly advise please, ASAP. I’d thought that form functions were fantastic to work with and start with, but facing this issue in class, is really a very undesirable and embarrassing situation.



  • Profile Image
    Niko_N
    Answered on February 26, 2021 at 04:29 AM

    Greetings,

    We apologize for the inconvenience.

    The system suspended your account to avoid possible spam since multiple accounts were created from the same IP address.

    I've reviewed your account and activated it.

    Could you please check again and let us know if the issue persists?

    Thank you!

  • Profile Image
    rafidahdahri
    Answered on February 26, 2021 at 06:11 AM
    Hello!
    Thank you. Yes, the account works now. I hope it does not face the same problem, while my students access the form from home.
    Warm regards,
    Rafidah
    ...