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    Slow / incomplete render form

    Asked by joaopmangini on November 18, 2013 at 02:57 PM

    I'm having problens in rendering jotform on my web site. Definitely are not problems in my connection or my OS once I've test in differents ways. The problem is in JotForm. How can JotForm help me improving my web site efficiency?? Appreciate your help

    Site: http://www.drivemebrasil.com.br/

    Page URL:
    http://www.drivemebrasil.com.br/

    JotForm problem style size
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    JotForm Support

    Answered by jonathan on November 18, 2013 at 04:16 PM

    Hi,

    So far, on my initial view of your website, I am not able to see any issue.

    I was able to view the page, and the form just fine on my browsers.

     

    I did noticed a second delay in rendering the whole page (not the form, but the page) in my browser. BUT it is because this web page http://www.drivemebrasil.com.br/ contains a lot of embedded media (images, videos, effects) -- which is understandable for it to have a millisecond delay if you consider locations and connection factor.

    The only suggestion I can give is, to look at the backend side of your website. Perhaps there is more you can tweak to improve more on the performance of your website.

    Hope this help. Inform us if there is more we can assist you with.

    Thanks.

     

  • Profile Image

    Answered by joaopmangini on November 19, 2013 at 05:49 AM
    In the print screen you shot there is the problem.
    Inside ALL blank boxes there is a label for each one, as you can see in your print screen in several boxes there are no label, so my clients do not know where to put the information. In conclusion, my form is nor rendering complete once the whole components render completely fine...
    What can be going one with my JotForm form?
    Date: Mon, 18 Nov 2013 16:16:09 -0500
    To: eduardomasc_@hotmail.com
    Subject: Re: Slow / incomplete render form
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    JotForm Support

    Answered by guilledutra on November 19, 2013 at 08:41 AM

    Hi,

    I was able to reproduce this issue by using IE9 on Windows 7, however using the standalone version of your form http://www.jotformz.com/form/33164901643653 it is not posible to recrate this issue, so it quite possible that  an incompatibility with an other script(s) loaded by your webpage is the cause of this render issue, or the way that you embeded this form at your website.

    As far as I can see you are using the wix website builder, could you please check this guide about adding forms to wix websites

    https://www.jotform.com/help/70-Adding-a-form-to-Wix-Site

    Hope it helps

    please let us know if you need further assistance

    Thanks

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    Answered by joaopmangini on November 19, 2013 at 09:05 AM
    THANK YOU VERY MUCH.
    Putting the iframe code in my wix web site solve the problem, now the label render completely.
    Excelent jotform support.
    Date: Tue, 19 Nov 2013 08:41:08 -0500
    To: eduardomasc_@hotmail.com
    Subject: Re: Slow / incomplete render form
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    Answered by EliezerN on November 19, 2013 at 11:40 AM

    @joaopmangini

    It's good to know that the issue has been resolved. So, on behalf of my colleagues let me tell you it's a pleasure to assist you.l

    Feel free to contact us by opening a new thread if you need assistance with something different.

    Thanks