What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    I need help! Fast PLEASE!

    Asked by wildeonla on November 18, 2013 at 03:07 PM

    Why is my account not working?  Please respond?

    my account
  • Profile Image
    JotForm Support Manager

    Answered by Jeanette on November 18, 2013 at 04:25 PM

    Your account was downgrade because our Payment processor, Bluesnap, was not able to charge your credit card on file

    So the subscription was automatically canceled and your account downgraded, after several notifications they sent to you and several attemps. Please go ahead and re-upgrade using a valid Credit Card

    Please see the notice Bluesnap (formerly Plimus) sent to us:

     

    Hello,

    This notice is to let you know that we have attempted to charge your customer's credit card for the following:

    Recurring charge: Premium Monthly Subscription (Premium Monthly Subscription)
    Amount:           $10.82 (inclusive of all applicable taxes, VAT, etc.)

    Unfortunately we were not able to process this payment.

    We have notified your customer about this issue and currently await for him/her to take action, we will not attempt to process this charge again until instructed by the customer, however we will keep sending reminders for up to 15 days.

    Original Reference # :70597308
    Date                 :11/04/2013 08:00 AM
    BlueSnap Account       :46554458
    BlueSnap Product       :63462 - JotForm
    BlueSnap Contract      :1693520 - Premium Monthly Subscription
    Total                :9.95
    Last Name            :Wilde
    First Name           :Tony
    JotForm Login Name:wildeonla

  • Profile Image
    JotForm Support Manager

    Answered by Jeanette on November 18, 2013 at 04:48 PM

    Actually, the subscription was canceled just because. Do you want me to re-activate this? Did you upgrade using other means?

    Please let me know so I will  help u ASAP

  • Profile Image
    JotForm Support Manager

    Answered by Jeanette on November 18, 2013 at 04:49 PM

    Please disregard that message, that was inttended for another customer. The reason  I posted firstly above is the correct