URGENT Deleted Submissions

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    melreid20
    Asked on February 25, 2021 at 10:09 PM

    Hi,

    I selected only two of my submission in the EMPLOYER form and they all deleted. I need to get them back ASAP.

  • Profile Image
    jherwin
    Answered on February 26, 2021 at 04:47 AM

    Are you referring to this form: 203296956820261?

    I reviewed your account history logs and I see that you have deleted multiple submissions for that form:
    1614332767_6038c35f9dc54_logs.pngThere is no option to recover deleted submission data on the submission page.

    However, you can try the Revision History tool and revert your form to a previously saved point. It will restore the previous submission data when you do that. Another way to regain the submission data is via the submission email.

    You can also review the submission sent in the email history logs of your account.

  • Profile Image
    melreid20
    Answered on February 26, 2021 at 11:01 AM

    Will there be a future solution for this? This seems to be something that is too easy to do accidently and to not be able to recover those seems odd. Can the submissions be set up to be saved elsewhere, like OneDrive?

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    Basil_A
    Answered on February 26, 2021 at 03:26 PM

    Hi,

    Deleted submissions can usually be restored from the form's trash.

    1614371028_603958d4ebef9_chrome_wSA6LNXt

    You can also integrate your form into one drive to save submissions.

    Guide:https://www.jotform.com/help/1349-how-to-integrate-jotform-with-onedrive

    Please let us know if you require any further assistance.

  • Profile Image
    melreid20
    Answered on February 26, 2021 at 03:37 PM

    unfortunately there is showing zero trashed entries, which is odd because there are over a hundred. Are you able to see these and restore them? They were all deleted yesterday Feb 25- if I could have all of those restored.

  • Profile Image
    Basil_A
    Answered on February 26, 2021 at 04:49 PM

    Hi,

    Unfortunately, if you cannot see them in your trash the submissions cannot be restored.

    Please let us know if you require any further assistance.