why am I unable to open the inbox for my form?

  • Profile Image
    tcemc
    Asked on February 25, 2021 at 11:44 PM

    I have tried several times during day and evening hours thinking maybe the server was overloaded... My Inbox for this form just spins with the half opened blue envelop stuck on the screen...

    https://www.jotform.com/inbox/93080798572166


  • Profile Image
    Vick_W
    Answered on February 26, 2021 at 05:34 AM

    Hi there,

    You've encryption enabled in your form. I've opened the inbox and it got opened instantly. Then the pop-up to upload the private key appears.

    1614335593_6038ce69e8856_

    Can you please try a different browser? It might be a cache issue.

    Looking forward to your reply.

    Thanks