why am I unable to open the inbox for my form?

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    Asked on February 25, 2021 at 11:44 PM

    I have tried several times during day and evening hours thinking maybe the server was overloaded... My Inbox for this form just spins with the half opened blue envelop stuck on the screen...


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    Answered on February 26, 2021 at 05:34 AM

    Hi there,

    You've encryption enabled in your form. I've opened the inbox and it got opened instantly. Then the pop-up to upload the private key appears.


    Can you please try a different browser? It might be a cache issue.

    Looking forward to your reply.