Unable to login and forgot password not workin

  • Profile Image
    Owen Tran 
    Asked on February 25, 2021 at 11:54 PM

    Hi.

    I'm unable to login to my account and forgot password isn't sending an email to my account.

    Can you help reset it for me?

    Thanks,

    Owen


  • Profile Image
    jherwin
    Answered on February 26, 2021 at 05:34 AM

    Hello Owen - I sent another reset password instruction in your email. Can you please check if you receive it? If not, please whitelist Jotform IPs and domains in your email domain: Whitelisting-jotform-ip-addresses-and-domains