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lizbay72Asked on February 26, 2021 at 12:47 AM
Hi there,
First of all I would like to say thank you so much for this wonderful site that we can be able to create our online sign up forms.
My forms are completed but when I do a test run it keeps giving me error message like this:
Error during transactionThe merchant login ID or password is invalid or the account is inactive.
Please go back and fix this
Please help, Im creating this for a business project and would love to get it rolling by next week.
Thank you and hope to hear from you soon
Lisa Mule
Page URL: https://form.jotform.com/210554360622346 -
Gaetan_BReplied on February 26, 2021 at 5:52 AM
Hello Lisa,
Thank you for reaching out and thank you for the kind words.
This error is coming from the fact that your Authorize.net integration is not complete:
We have written a guide that should help you: https://www.jotform.com/help/323-mastering-payment-form-integrations-with-jotform
Hope this helps.
Do not hesitate to reach out if you need further assistance.