Error message

  • Profile Image
    lizbay72
    Asked on February 26, 2021 at 12:47 AM

    Hi there,

    First of all I would like to say thank you so much for this wonderful site that we can be able to create our online sign up forms.

    My forms are completed but when I do a test run it keeps giving me error message like this:

    Error during transaction

    The merchant login ID or password is invalid or the account is inactive.


    Please go back and fix this

    Please help, Im creating this for a business project and would love to get it rolling by next week.

    Thank you and hope to hear from you soon


    Lisa Mule

  • Profile Image
    Gaetan_B
    Answered on February 26, 2021 at 05:52 AM

    Hello Lisa,

    Thank you for reaching out and thank you for the kind words.


    This error is coming from the fact that your Authorize.net integration is not complete:


    1614336686_6038d2aecd727_


    We have written a guide that should help you: https://www.jotform.com/help/323-mastering-payment-form-integrations-with-jotform


    Hope this helps.

    Do not hesitate to reach out if you need further assistance.