Still same issue

  • Profile Image
    Asked on February 26, 2021 at 02:34 AM

    Hi there I receive the response below to my query and it has not been helpful. ALL submissions are coming back with the same wrong dates on. this form. Person completes it. Form they get back has one correct date in the first dates table and then 4 wrong dates automatically showing when they receive a copy of the form. This is causing a lot of issues for our company please look again. I have not edited anything. It is on all submissions since I sent my query yesterday


    Answered by Bojan_J


    I have checked your submissions, and only one schedule input is filled there. Can you please let us know have you modified the submission in any way?

    Also, can you please confirm you are referring to the newest submission, with an ID of 4900806117913678428? You can click here to see where to find the submission ID.

    Thank you for your cooperation. 

  • Profile Image
    Answered on February 26, 2021 at 06:33 AM


    We apologize for the inconvenience.

    I've checked the cloned version of your form and replicated your issue: autoresponder email should send empty values for the appointment fields that the user does not select.

    Could you please kindly remove the existing autoresponder email and create a new, updated one, as shown below:


    Then, you can make a test submission and check your form. Please give it a try and let us know if the issue persists.

    Thank you!