Integration with ZOOM - cannot see the registrants in ZOOM

  • Profile Image
    rsababady
    Asked on February 26, 2021 at 02:39 AM

    Hi I am testing jotforms with an integration to ZOOM.

    I have set up a form, integrated my ZOOM account and tried a test. i.e. https://form.jotform.com/210556132571348

    The data is not coming through from my form to ZOOM and yet I can see the notification in jotform that the form was sent to ZOOM. i.e. https://eu.jotform.com/inbox/210556132571348


    Please can you check what I have done wrong.

    Rgds

    Robert


  • Profile Image
    Rosa_C
    Answered on February 26, 2021 at 06:33 AM

    Hi there,

    Thank you for contacting us.

    Please note that to add a registrant to an upcoming meeting, you need a paid Zoom plan. You must also enable registration for the meeting in your Zoom account.

    Do you have a paid Zoom plan? Have you made sure external registration is enabled on that meeting, please?

    Kindly make sure to follow each step mentioned in this guide:

    https://www.jotform.com/help/703-how-to-integrate-jotform-with-zoom

    Please check and let us know.

  • Profile Image
    rsababady
    Answered on February 26, 2021 at 08:55 AM
    Thankyou for your response.
    Yes I use a paid account on ZOOM. I have a business plan/
    Registration for the scheduled meeting is enabled.
    I do not understand what you are referring to as "external registration"
    that needs to be enabled.
    Please explain what you mean by external registration.
    Robert
    ...
  • Profile Image
    Patrick_R
    Answered on February 26, 2021 at 09:59 AM

    Hello Robert! kindly note that the webinar that has been selected in Zoom integration has the registration enabled (you've already confirmed that it is enabled).

    You also need to make sure that all Zoom fields are mapped with the corresponding Jotform fields (as indicated in the screenshot below).

    1614351555_60390cc3215c7_The Easiest Osd

    After making these changes; please test the integration by making a test submission on your form. In case you still face issues, then remove the integration by clicking the 'REMOVE INTEGRATION' button once and then add it back. This will reset the cache.

    In case these steps don't solve your problem; let us know.

    Thank you!

  • Profile Image
    rsababady
    Answered on February 26, 2021 at 10:55 AM
    I set up a new meeting and a new form and everything worked!
    Thanks for your support.
    Robert
    ...