Embed code: Next/Back buttons do not work on first load

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    Asked on November 18, 2013 at 04:41 PM

    I have a form, which a have split into 3 pages using page breaks. The form has been working fine and I have had 144 submissions from the form. It now appears that users are unable to get past the first page, when completing all of the required fields on the page the "next" button does nothing when pressed. Can you please assist.




    Dave Rudge

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    Answered on November 18, 2013 at 05:55 PM

    Thank you for contacting us.

    Please try to use an iFrame code instead of our standard Embed code:

    Getting the Form iFrame Code

    This should fix the issue with the Next button.

    I will also escalate a ticket about the issue to our Development Team.

    If you need any further assistance, please let us know.

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    Answered on September 16, 2014 at 09:12 PM


    I believe this issue has been resolved for a while now. I just took a clone of your form, embedded it using the regular embed code, and could use Next/Back with no issues.

    Leaving your form embedded with the iFrame tag is no problem either.

    Please let us know if you have any questions or still experience a problem.