PDF form attachment not appearing on email

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    TSFinance
    Asked on February 26, 2021 at 04:41 AM

    Hi


    We have had some forms set up for quite a while and after receiving a submission we normally receive an email with a pdf attachment of the completed form and any uploaded attachments to the form.

    The uploaded attachment is still coming through on the email but the pdf version of the form is not.

    Please can you look into this as the settings are still correct and the email is still flagged to receive a pdf of the form

    Screenshot
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    Niko_N
    Answered on February 26, 2021 at 07:27 AM

    Greetings,

    We apologize for the inconvenience.

    I've tested the cloned version of your form and was able to replicate the issue: the submission PDF document is not attached to the email notification. It seems some modifications made on the form broke the email notification settings.

    To fix that issue, you will need to remove the existing email notification and create a new, updated one.

    Setting up Email Notifications

    Please make sure to set the same title, content, and recipients for your new email notification. Also, check the option for uploaded files to be attached:

    https://www.jotform.com/blog/uploaded-files-as-email-attachments/

    Please give it a try and let us know if the issue persists.

    Thank you!