What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Stripe subscriptions with custom 'first payment' options do not work

    Asked by shervink on November 18, 2013 at 05:25 PM

    This is a great tool but I have found when I add the set-up fee plus regular payment option I get an error. If I do not set that up and only have the monthly subscription fee there is no error. Thanks.



    This is a re-post of a comment on How to Integrate Stripe with your Form

    payment option thanks tool monthly subscription
  • Profile Image
    JotForm Support

    Answered by Mike_T on November 18, 2013 at 06:25 PM

    Thank you for contacting us regarding this issue.

    Now it has been escalated to our Development Team.

    We will get back to you with update on this thread once it is fixed.

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    JotForm Support

    Answered by kenneth on November 20, 2013 at 05:39 AM

    Hi, would you please tell the specific error you encountered when you tried to add the 'first payment' for the subscription? Did you got any errors from the wizard? or error when the form was submitted?

    On the other hand we have made a fix that regards to errors. Please try it again and report back if the problem still persist. So that we can further investigate the problem.

    Thank you for your cooperation,
    Kenneth 

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    Answered by shervink on November 20, 2013 at 10:24 AM

    Good day.

    It seems that the fix you made works. Thanks!

    One other question. Do you have the ability to use the coupon code functionality in your integration? I know Stripe offers it but was not clear if it as part of the integration.

    Thank you!

    -Matthew

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    JotForm Support

    Answered by kenneth on November 20, 2013 at 10:31 AM

    It is not part of the integration yet. However you can use the coupon codes provided by JotForm.
    And for that kind of matter if you wanted the Coupons of Stripe to be implemented. Please create a separate thread for us to easily tackle a single topic. 

    I'm closing now this ticket, since you confirmed that it was already working.

    Thank you,
    Kenneth 

  • Profile Image

    Answered by shervink on November 20, 2013 at 10:34 AM

    Okay. Thanks for your help.