Password reset not working

Hi, I'm unable to login. It seems the password is no longer recognised. I have clicked the forgotten password button, but not ever received the email. I have check my "Other" and junk inboxes and so far there is no trace of a re-set email. Your assistance is greatly appreciated. Matthew.

I have checked your account trainingatthrive and it seems the account email address has been updated to in**@thi***hrive.com

Hope this information helps.