Why was my account de-activated?

  • eventsvedanta123
    Asked on February 26, 2021 at 9:48 AM

    Kindly let us know why our account was de-activated. We need to activate it asap as we have events coming up soon which we need registration forms for.

  • John Support Team Lead
    Replied on February 26, 2021 at 11:54 AM

    Apologies for this inconvenience. This form on your account: Pay U NextGen Wisdom Summit is being flagged as a phishing form. It's a false-positive so I reactivated the account.

    Also, I can see that the PayU integration isn't properly configured:

    1614358452 603927b48833e  Screenshot 10

    Please add the highlighted information for the integration to work as intended.

  • eventsvedanta123
    Replied on February 28, 2021 at 2:39 AM

    In light of the trailing conversation why is our account disabled again? Kindly re-activate it immediately.

  • John Support Team Lead
    Replied on February 28, 2021 at 6:16 AM

    I have whitelisted the previous forms but I can see you created a clone of it (which is not whitelisted) - it then triggered the phishing detector tool again suspended the account for the second time.

    I have whitelisted the form. You should be able to log in again.

  • eventsvedanta123
    Replied on February 28, 2021 at 7:56 AM

    To avoid this from happening again, please send us the field/s or the questions which is causing suspicion, and leading you to block the account.

  • Ashwin JotForm Support
    Replied on February 28, 2021 at 10:34 AM

    Since your account is already active now, I am not sure which form caused your account suspension.

    Do get back to us if the issue happens again, and we will check the issue.

    We will wait for your response.