How do I prevent a skipped page on my form from printing on the Original PDF?

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    Lisa_lfong
    Asked on February 26, 2021 at 10:26 AM

    Good Morning,

    First...Let me thank you for your product...Love it!

    I have created a new form to which I set conditions to skip/hide a page based on an answer. The page gets skipped/hidden as expected during filling out the form. When I preview the PDF upon submission, it shows the skipped/hidden page which I do not want. How do I prevent a skipped/hidden page from printing on the PDF?

    I created a test form to show you. Can you help?

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    Anita_K
    Answered on February 26, 2021 at 12:56 PM

    Hi,

    thank you for reaching out. Glad to hear that you like JotForm.

    You can do this by going into the PDF Editor, opening the Designer on the right and checking the "Hide Empty Form Fields" box.

    1614362167_60393637d6841_

    Please give it a go and let us know if you need further assistance.

  • Profile Image
    Lisa_lfong
    Answered on February 26, 2021 at 02:40 PM

    Hi,

    Thanks for the quick response, but I still need help. I am not able to figure out how to navigate to the layout settings to check that box.

    Help :)

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    Mike_G
    Answered on February 26, 2021 at 07:26 PM

    We would like to apologize for any inconvenience. I'm afraid that the option my colleague has pointed is not available for the Original PDF document on the PDF Editor page.

    1614385475_60399143bbc78_zt210226_192250

    How would you like to consider creating a customized PDF document for your form?

    How-to-customize-PDF-submissions-report

    Please give it a try and let us know if you need any further assistance.