Jotform, SquareSpace and webhooks

  • Profile Image
    james450
    Asked on February 26, 2021 at 01:19 PM

    We want to use Jotform to create forms that will appear on SquareSpace but use webhook to send data to our proprietary CRM system. To work we need to be able to control the fieldname so that the name/value pairs sent in the webhook call will be recognizable by the CRM systems web service. When I tested it out it looks like you can customize the field name under advanced--> field details --> unique name but that the generated form adds a prefix to the field name of "q5_". Is there another way to do this that I am missing?

  • Profile Image
    Katherine_W
    Answered on February 26, 2021 at 05:36 PM

    Hi there,

    Happy to help!

    Have you had a chance to check out our guides on our WebHooks integration? https://www.jotform.com/integrations/webhooks

    send-instant-submission-notifications-with-webhooks/

    how-to-setup-a-webhook-with-jotform

    The "q5_" prefix is interesting: would you be able to upload a screenshot of where it is generating this prefix to our thread here? Here's how-to-add-screenshots-images-to-questions-to-the-support-forum

    Thank you!

  • Profile Image
    james450
    Answered on February 26, 2021 at 06:05 PM

    1614380709_60397ea5ca78e_2021-02-26_15-01614380708_60397ea44932a_2021-02-26_15-0

  • Profile Image
    Katherine_W
    Answered on February 26, 2021 at 07:27 PM

    Hi again,

    Thank you for the screenshots! It's helpful to see this.

    Upon further investigation, it's not possible to disable these prefixes. However, you can export the full source code of your form and then change the field names manually. Here's how-to-get-the-Full-Source-Code-of-your-Form

    You could also avoid using prefixes if you send the submission data via Post Method and Thank You Settings following the steps in this guide on how to send-Submission-Data-via-Post-Method-and-Thank-You-Settings

    I hope this helps! Please let us know if we can assist further.