Discrepency between the PDF and what we set in our profile

  • stephanieestes800
    Asked on February 26, 2021 at 2:35 PM

    We created an online credit application and published it for our customers to complete online. The Agreement and Terms we set are correct, however, we just received our first application and the terms are different on the PDF than what we set in our profile. I've attached the customer credit application with the incorrect information under the 'TEXAS COMMERCIAL TIRE AGREEMENT AND TERMS'. Can you please help us figure out what's happening?


    Jotform Thread 2929061 Screenshot
    Page URL: https://form.jotform.com/210315032501131
  • Yau_C
    Replied on February 26, 2021 at 7:47 PM

    Hi,

    Thank you for reaching out.

    I have cloned your form for testing and here is a side-by-side comparison:

    1614388911 60399eafa2a9b Screenshot 10

    I cannot see any difference between the final PDF and what is in your PDF editor.

    Please kindly further elaborate on the bug you are seeing..

    Regards,