My customers are unable fill out there forms

Why can my customers are unable to fill out there forms

We would like to apologize for any inconvenience. The last form you have accessed in your account was the LCY Chef Policy form (https://form.jotform.com/92118750197158) and it was last updated in August 2019. Are you perhaps referring to another form? If so, may we ask that you share with us the link to your form, please? Kindly let us know also the website where you have embedded your form if it is embedded. And, with your permission, we would like to make submissions on your form to test the issue you are reporting.

We will wait for your response.