Payment Buttons not working

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    Asked on February 26, 2021 at 03:42 PM

    I have used the PayPal Checkout buttons on my form, and they are not showing up on the actual registration form. I used this same function last year with no trouble. Can you please help me get these working? I have people trying to register for my event and are unable to. Thanks.


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    Answered on February 26, 2021 at 09:00 PM


    I checked your form and it seems that the payment setting is not connected to PayPal. Please connect and complete the setup and let us know if there is still an issue.



  • Profile Image
    Answered on February 26, 2021 at 09:11 PM
    I receive this error message when I click connect.
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    Answered on February 26, 2021 at 10:52 PM


    It seems that the screenshot is not showing on our forum.


    To post screenshots on our forum, please follow the steps mentioned here

    Or you can upload your files to cloud storage and share us the link.

    Kindly send us the error message screenshot again, and an extra helpful step would be to also provide a screenshot of the console report from your browser when the issue happens:

    Thank you. Regards.

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    Andrew Barlow 
    Answered on February 26, 2021 at 11:02 PM


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    Answered on February 27, 2021 at 06:19 AM

    Hello Andrew! It seems that you're using mobile app to connect your PayPal account with the form.

    May we know which device are you using and are you using the latest version of the Jotform app?

    Also, please try a laptop or a desktop to connect your form with your PayPal account. It should work.

    In case you come across any issues, let us know.

    Thank you!