My submission form isn't taking in data

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    Christopher Russell 
    Asked on February 26, 2021 at 03:44 PM

    I thought I figured out the problem but I was wrong. The mp3 submission form still is nor working properly. If uploading from the phone it only allows an upload from the "sound picker" application. It will not allow mp3s or other sound files to upload if chosen through any other method such as the standard "my files" folder browser (also found on phone).... I have not tried to upload from a computer to test. I've tried changing the allowed extensions and that is not working. It's as if a data string is missing between the phone file finder apps and the form. I can't troubleshoot from my PC yet.


    please help I dont want to lose submissions.

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    Mike_G
    Answered on February 26, 2021 at 09:40 PM

    We would like to apologize for any inconvenience. I have tried the only form in your account on my end using an Android device and I was not able to reproduce the issue you have described. The File Upload field on the form, when tapped, opens the Choose an action menu that lets me select a file on my device.

    1614390520_6039a4f86f973_zt210226_204700

    I was using Google Chrome during my tests.

    May we know what browser and device were you using when you test your form, please? Also, have you tried uisng a different device or web browser?

    We will wait for your response.