I am capturing email to use in an autoresponder but it is not sending to the recipient

Hi,

I have a notification with my autoresponder showing my form has captured an email however I set my form to send the submitter a code to use as a coupon. No-one has yet had any autoresponder email with the unique code I established in my form.

I have used placeholder brackets {email} and can see in my own notification the submitters email correctly. I am puzzled why the email is not used to send the code to the recipient as set though.

Can you help me correct this please?

As we check the form, we notice that the email recipient seem to be selected with the correct field which is XVerify Email widget.

However, the API key in the widget has not been entered and it causes an error while entering the email address on the form. If you are already having an account with XVerify, you may enter the API key in the widget so that it should be working fine.

Also, we see that there are no submissions received to the form. If you want to change the email recipient field to a different one, you may remove the widget from the form and add a basic email address field to the form. Then change the email recipient field in the email autoresponder with the newly added field.

Hope this information helps. Please get back to us if you need any further assistance. We will be happy to help.

My apologizes...i sent you the wrong form link. But thank you for pointing out the problem with that form too. I am sending you the correct link to the form that is not sending the email to the person who fills out the form.

https://form.jotform.com/CorksCritterCare/25-gift-certificate

My apologizes...i sent you the wrong form link. But thank you for pointing
out the problem with that form too. I am sending you the correct link to
the form that is not sending the email to the person who fills out the form.
https://form.jotform.com/CorksCritterCare/25-gift-certificate
...

Hello,

Thank you for the precisions.

I would like to point out that on the $25 Gift Certificate form, there are no submissions either, is this normal? (http://jotform.com/tables/210374106087248).

Regarding the autoresponder, it might be a glitch, so I would recommend removing it and creating a new one (so we can make sure it's not coming from there): https://www.jotform.com/help/26-setting-up-an-autoresponder-email

Hope this helps.

Do not hesitate to reach out if you need further assistance.

I gave you the wrong link again...I apologize again...this is the link
https://form.jotform.com/CorksCritterCare/NewClient25OffCoupon
...

Hi,

No worries!

I tested your form and didn't receive the autoresponder. I made a duplicate of the form and it worked.

So the great news here is that you simply have to remove it and create a new one: https://www.jotform.com/help/26-setting-up-an-autoresponder-email

Hope this helps.

Do not hesitate to reach out if you need further assistance.

Thank you so much!...I fixed all issues you let me know to all my
forms...you are the best thanks!
...