How can I get my account back?

  • Amani Richardson
    Asked on February 27, 2021 at 7:50 AM

    Hello! I was accused of “phishing” and I need my form back ASAP to proceed with active signups... no forms of payment apr whatever phishing is is happening I just need a form and I want this one back because of the time I spent building it ! Thanks .

  • Gaetan_B
    Replied on February 27, 2021 at 2:27 PM

    Hello,

    Thank you for reaching out.

    It seems that your account has been suspended automatically because of the proposed payment methods combined with a free account.

    1614453950 603a9cbe5b3b9  Screenshot 10

    Unfortunately, as this method is used by a lot of phishers, your account has been mistakenly suspended.

    I have reactivated it, and apologize for the inconvenience.


    Hope this helps.

    Do not hesitate to reach out if you need further assistance.

  • Amani
    Replied on February 27, 2021 at 2:38 PM

    I understand and have no issue upgrading or removing that! How do I gain access in my account again or when? I still can’t even log in!

  • Amani Richardson
    Replied on February 27, 2021 at 2:44 PM
    Thank you, however, I have just tried to login and it’s still not working!
    ...
  • Girish JotForm Support
    Replied on February 28, 2021 at 1:15 AM

    I checked your account and it is active.

    Please log into your account using an incognito browser window and check.

    Additionally, please let us know your IP and we can try whitelisting the same at our end.