Need to get access to our forms but key person disengaged

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    mikelove44
    Asked on February 27, 2021 at 10:17 AM

    Our organization has JotForms set up and collecting data from a web based form. Our website is https://www.fabscom.org. It is sent to what was formerly a key person but that key person is no longer involved. The auto data drop to that former key person is irritating her and she has asked us to make it stop. Our person that set up the forms will not engage with us and will not give us the login to the JotForms. So we need your intervention. We need to switch where the data is sent and cannot do that because we cannot access the forms.

    Here is what I have found as the link in our WIX website

    https://form.jotform.com/63428091202145

    We need to resolve this as soon as possible. Do you have any suggestions how we can assume control of the JotForms that exist?

    Mike Love

    Fire and Burn Safety Coalition of Maryland.

  • Profile Image
    Gaetan_B
    Answered on February 27, 2021 at 01:39 PM

    Hello,

    Thank you for reaching out.


    Would it be possible for that person to contact us (the one who handled the creation of the forms)?

    She simply has to tell us that she wants to transfer all the forms to the account mikelove44 and we'll proceed immediately, so that way we could transfer the forms and all the data to your account directly where you'll have full control over it.


    Hope this helps.

    Do not hesitate to reach out if you need further assistance.

  • Profile Image
    mikelove44
    Answered on February 27, 2021 at 02:11 PM
    Many thanks for your response. That is the problem we cannot get in contact with the person. We could just rebuild the forms in the correct account and then change the link on the website and let the other account go dormant. Thanks for your help.
    Mike Love
    Fire and Burn Safety Coalition of Maryland
    ...