Submissions aren't coming through, but PayPal is.

  • Profile Image
    lindzgarr
    Asked on February 27, 2021 at 10:57 AM

    My submissions aren't coming through, but I know people are filling out my form because I'm getting payments from paypal. Can you help?

  • Profile Image
    Basil_A
    Answered on February 27, 2021 at 04:08 PM

    Hi,

    Can you check if the submissions are appearing within your pending payments within your form?

    1614459978_603ab44a2bcf0_chrome_eZURx5Ti

    If, can you please make sure that IPN is enabled within your PayPal settings?

    IPN is crucial for Jotform to mark your submissions as completed if there was really a payment made.

    You can find information on how to enable IPN in the link below:

    https://www.jotform.com/help/272-paypal-incomplete-payments-faq

    Please let us know if the issue still persists.

  • Profile Image
    lindzgarr
    Answered on February 27, 2021 at 04:11 PM
    Yes. I found them there thank you! Now the submissions that did come
    through, my PayPal is not reflecting their payment. But the ones that were
    in pending are in my PayPal. Why is that?
    ...
  • Profile Image
    Vick_W
    Answered on February 28, 2021 at 02:37 AM

    Hi there,

    Do you mean that the pending payments are showing in your PayPal account as complete payments? Unfortunately, we can not check this within your PayPal account. If you can contact PayPal support then they will be able to clarify this by checking payments and their status in your account.

    Let us know if you need further assistance.

    Thanks