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Santillo_JamieAsked on February 27, 2021 at 1:29 PM
Hello. Please advise. I had 3 forms set up and now all are gone. Here are the links:
https://form.jotform.com/200536989766169
https://form.jotform.com/203167378903056https://form.jotform.com/93104901439151
These all say form not found.
Respectfully,
Jamie
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Patrick_RReplied on February 27, 2021 at 11:28 PM
Hello Jamie! I've forwarded your concern to the concerned department. I'll get back to you as soon as I hear from them.
Thank you!
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Patrick_RReplied on February 28, 2021 at 5:20 AM
Hi! Your account has been suspended because of this form: ACH Direct Deposit/Payment Form
In this form, you're collecting credit card information in plain text fields. Please note that we do not allow collection of credit card information on our forms; this has been mentioned in our terms.
You can use our Stripe ACH integration for ACH payments.
These are all the payment gateways that we support: mastering-payment-form-integrations-with-jotform
You can use one of these methods to collect your payment.
To activate your account; we'll need to delete the credit card fields from your form. Let us know if you want us to proceed with it.
Thank you!
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Santillo_JamieReplied on February 28, 2021 at 9:33 AMI actually don't need that form anymore. Can you simply delete it so I can
get my other forms back?
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Patrick_RReplied on February 28, 2021 at 11:51 AM
Hi! I've deleted the credit card fields as well as bank details fields from your form and activated your account.
Thank you!