Help! All of my forms are gone

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    Santillo_Jamie
    Asked on February 27, 2021 at 01:29 PM

    Hello. Please advise. I had 3 forms set up and now all are gone. Here are the links:

    https://form.jotform.com/200536989766169

    https://form.jotform.com/203167378903056  

    https://form.jotform.com/93104901439151

    These all say form not found.

    Respectfully,

    Jamie

  • Profile Image
    Patrick_R
    Answered on February 27, 2021 at 11:28 PM

    Hello Jamie! I've forwarded your concern to the concerned department. I'll get back to you as soon as I hear from them.

    Thank you!

  • Profile Image
    Patrick_R
    Answered on February 28, 2021 at 05:20 AM

    Hi! Your account has been suspended because of this form: ACH Direct Deposit/Payment Form

    In this form, you're collecting credit card information in plain text fields. Please note that we do not allow collection of credit card information on our forms; this has been mentioned in our terms.

    You can use our Stripe ACH integration for ACH payments.

    These are all the payment gateways that we support: mastering-payment-form-integrations-with-jotform

    You can use one of these methods to collect your payment.

    To activate your account; we'll need to delete the credit card fields from your form. Let us know if you want us to proceed with it.

    Thank you!

  • Profile Image
    Santillo_Jamie
    Answered on February 28, 2021 at 09:33 AM
    I actually don't need that form anymore. Can you simply delete it so I can
    get my other forms back?
    ...
  • Profile Image
    Patrick_R
    Answered on February 28, 2021 at 11:51 AM

    Hi! I've deleted the credit card fields as well as bank details fields from your form and activated your account.

    Thank you!