How can I see where people are dropping off on the survey?

  • Profile Image
    hairrestorationmedia
    Asked on February 27, 2021 at 07:29 PM

    Hi, I am hoping you can help with this. Most form/survey builders give you some data on where people are dropping off when filling out the form, so you can tell which questions should be altered/removed, etc.

    I've looked through all the reports and such, and I see nothing that tells me this. Why not? Am I missing something?

    As a marketing agency who runs $100,000+ in traffic through JotForms every month, it would be immensely helpful to have this type of information.



  • Profile Image
    Gaetan_B
    Answered on February 28, 2021 at 07:30 AM

    Hello,

    Thank you for reaching out.

    Please note that submissions are captured only after the form is submitted.

    I would suggest you to please take a look at our "Form Analytics" feature which should help you see the list of users who viewed your form.

    You may like to take a look at the following guide:  https://www.jotform.com/help/425-Understanding-Form-Analytics-and-Ways-on-How-to-Get-Your-User-s-Info 

    You may also like to add an analytics widget to help with the tracking: https://widgets.jotform.com/search/analytics


    Hope this helps.

    Do not hesitate to reach out if you need further assistance.

  • Profile Image
    hairrestorationmedia
    Answered on February 28, 2021 at 04:33 PM
    Thank you for your response. I'll look into the analytics widgets.
    ...