Reset password

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    Renee 
    Asked on February 27, 2021 at 08:17 PM

    Trying to reset password but I keep getting the message,


    Reset code expired

    Password reset code has expired. Please issue a reset request again.

    Screenshot
  • Profile Image
    Kiran
    Answered on February 28, 2021 at 06:14 AM

    As we check our records, we are not able to find any accounts registered using your email address. As we check the email history logs, it seems that a form has been assigned to you. Since the assigned form is a private form, it is required to register a Jotform account to submit the form. Please try registering a new Jotform account using the same email address so that you should be able to send a submission to the assigned form.

    Thanks!

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    Renee 
    Answered on February 28, 2021 at 11:06 AM

    I have tried creating an account and it tells me my email is already in use.

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    Gaetan_B
    Answered on February 28, 2021 at 03:34 PM

    Hello,

    I have sent you again the email to reset your password.


    Could you please let us know if you have been able to reset it?


    Hope this helps.

    Do not hesitate to reach out if you need further assistance.

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    sbblue
    Answered on February 28, 2021 at 04:22 PM

    Yes, I am now able to login. Thank you.