What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    My Facebook app with a JotForm is not showing up

    Asked by rnadasdy on November 19, 2013 at 12:46 PM

    We are currently using a 3rd party called Heyo, with a JotForm on that particular tab, but we are very unhappy with Hey and want to delete it. I made a brand new version using Static html/iframe, and it says everything is ok, but it is not shoing up in our tab menu. And when I go to the "test" URL, it looks fine, but the JotForm is not shoing up.

    When I test the macromonday.html file I created in a browser everything looks fine, including the JotForm.

    Any thoughts?

    Here's the app page on Facebook for now:

    https://apps.facebook.com/macro-monday

    Page URL:
    https://apps.facebook.com/macro-monday

    Screenshot
    JotForm app facebook app static html static
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    JotForm Support

    Answered by Welvin on November 19, 2013 at 03:06 PM

    Hi,

    Thanks for contacting us. I was able to see the App with the form on it, using a non-support computer. See screenshot:

     

    Please consider clearing your browser cache and opening the App Page using another machine.

    Thanks