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  • Profile Image

    Is it possible to use the automatic response system from Gmail ? (Detailed)

    Asked by squatsurfing on June 08, 2011 at 06:57 AM

    Hello,

    I've created a new form, adding a notification on my Gmail account.

    I want to use the automatic answer system from Gmail in order to thank the guy who wrote the message.

    For that, I'm using the plug-in available on the Google Labs ("Canned Response").

    The problem :

    > the automatic e-mail is sent to jotform@monk.interlogy.com but not my recipiendary

    > If I try to answer manually (Reply to button), it works perfectly, the orginal e-mail is recognized.

    Should I change anything in the configuration of Jotform ?

     

    Thanks,


    Pierre

    Please see also my screeshot (in French)

    Page URL:
    http://www.squatsurfing.com

    Screenshot
  • Profile Image
    JotForm Support

    Answered by NeilVicente on June 09, 2011 at 05:20 AM

    Hello Pierre,

    I think what you're trying to do with Gmail automatic response can be achieved by using Jotform's built-in
    autoresponder system.

    When someone submits on your form, it is possible to send an automatic response to the email address specified.

    To create an autoresponder for your form:

    1. Click on "Setup and Embed" tab on the form builder toolbar
    2. Click on "Email Alerts"
    3. Click on "Add New Email"
    4. Select "Autoresponder" option, click "Next" then complete the wizard.


    Let me know if you have further questions about autoresponders. Thank you.


    Neil
  • Profile Image
    JotForm Support

    Answered by mliz on June 09, 2011 at 05:42 AM

    Hi,

    It appears that when using the user's email as the sender, the canned response
    from Google does not work. I have this issue raised to our  developers for further
    clarification on whether this is possible or not.

    For the meantime you might want to use JotForm's autorespond email
    instead of the canned response at Google.

    You can find the instructions on how to set this up from this page:
    http://www.jotform.com/help/26-Creating-a-Form-Autoresponder

     

    Regards,
    Mliz

  • Profile Image

    Answered by squatsurfing on June 09, 2011 at 06:06 AM

    Thanks for your answers. I'll use the Jotform's system.

    @Mliz : I'm pretty sure that changing the sender's e-mail can be done by replacing one or two lines of Jotform's source code, just by changing the specifical function.

    Regards,


    Pierre