What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Dropbox Integration is Failing and will not Connect.

    Asked by AOAnow on November 19, 2013 at 02:19 PM

    I've tried (unsuccessfully) several times to link my DropBox profile to JotForm. The popup comes up asking me to allow JotForm access to my DropBox, and when I click allow it just closes but doesn't connect the two accounts. Every time I click to "Send Submissions to DropBox," it sends me through the same vicious cycle. Help!

    JotForm dropbox Submissions same
  • Profile Image
    JotForm Support

    Answered by KadeJM on November 19, 2013 at 04:22 PM

    I'm sorry to hear that this has become an inconveinence to you. I know awhile back we were doing some routine maintenance to Dropbox to optimize it and fix some previously known problems with it. But as far as I know this has already been fully resolved with that. I did an investigation to check the Dropbox Integration on a clone of one of your forms and I didn't come across any issues on my Testing Account.

    I would strongly advise that you clear your form cache and also make sure that you clear your browser cache. This will refresh everything and then please try the Dropbox Integration again to see if this helps.

     

    Screenshots of my Dropbox Test:

  • Profile Image

    Answered by AOAnow on November 20, 2013 at 12:41 PM

    I've tried clearing both caches and it still says it can't integrate. I've tried on Firefox AND Internet Explorer. It keeps sending me in a cycle trying to allow access but it's never granted. HELP!

    I wish I had phone support to call for this issue because it's very frustrating having to rely on forums to communicate the issue.

  • Profile Image
    JotForm Support

    Answered by kenneth on November 20, 2013 at 01:55 PM

    Hi, since you mentioned "Send Submissions to DropBox". I'm pretty sure you're at Submission view page. You should read the warning from there. That one is going to be removed soon. So I advice to use the new process.

    The latest Dropbox integration can be found on the Form Editor. Refer to the screenshot given by kade.
    Or follow this link on how to properly integrate your form with Dropbox.

    Hope that helps you. If you encounter anymore problems, let us know.

    Thank you,
    Kenneth