Error 404, can't see uploaded files

  • Janelle
    Asked on February 28, 2021 at 11:18 AM

    Hi! So I am new to jotform and I had my first client fill out a application..... but when I click in her photo it wont let me pull it up. What do J need to do or is this something on your end?

    Janelle

    Jotform Thread 2931590 Screenshot
  • Alexander_G
    Replied on February 28, 2021 at 3:39 PM

    👋Greetings, Janelle!

    First of all - thank you very much for choosing JotForm and I am happy to help you today! 😊


    It seems the option Require log-in to view uploaded files. The Privacy setting is enabled:


    To disable this:

    1. Go to https://jotform.com/myaccount/settings

    2. Find Require log-in to view uploaded files. option and uncheck it.

    3. Always be happy 😊

    1614544493 603bfe6d32d36 Screenshot 10


    I hope this helps.


    Best wishes,

    Alexander

  • smdavis1029
    Replied on February 28, 2021 at 7:33 PM

    still having problem with message 404 please assist

  • Jessica JotForm Support
    Replied on February 28, 2021 at 10:45 PM

    Hi smdavis1029,

    It appears you have opened a new ticket before regarding your issue. 

     Kindly refer to the following ticket: 2931590. We will assist you there.