Error 404, can't see uploaded files

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    Janelle
    Asked on February 28, 2021 at 11:18 AM

    Hi! So I am new to jotform and I had my first client fill out a application..... but when I click in her photo it wont let me pull it up. What do J need to do or is this something on your end?

    Janelle

    Screenshot
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    Alexander_G
    Answered on February 28, 2021 at 03:39 PM

    👋Greetings, Janelle!

    First of all - thank you very much for choosing Jotform and I am happy to help you today! 😊


    It seems the option Require log-in to view uploaded files. The Privacy setting is enabled:


    To disable this:

    1. Go to https://jotform.com/myaccount/settings

    2. Find Require log-in to view uploaded files. option and uncheck it.

    3. Always be happy 😊

    1614544493_603bfe6d32d36_


    I hope this helps.


    Best wishes,

    Alexander

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    smdavis1029 
    Answered on February 28, 2021 at 07:33 PM

    still having problem with message 404 please assist

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    Jessica_H
    Answered on February 28, 2021 at 10:45 PM

    Hi smdavis1029,

    It appears you have opened a new ticket before regarding your issue. 

     Kindly refer to the following ticket: 2931590. We will assist you there.