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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Submissions not forwarded to Google Spreadsheet

    Asked by agop on November 19, 2013 at 02:31 PM

    hi,

    i integrated jotform to google spreadsheet and it worked for some days during which i have been testing.

    but today it stoped working. i read already related posts and disintegrated and reintegrated a couple of times with no luck. Also emptying the cache did not work.

    JotForm cache integrated
  • Profile Image
    JotForm Support

    Answered by EltonCris on November 19, 2013 at 05:23 PM

    Hi there,

    We are truly sorry for the inconveniences caused.

    I was able to reproduced the problem on the cloned form but when I created a new form, everything works just fine. This might be form specific. I just want to clarify if I am checking the right form, can you name the form in which this issue is occuring? Is it this form? http://www.jotform.me/form/33140767463455 or all of your form? 

    FYI, I have cleared your form cache here, kindly try to re-integrate your form once more and update us if there's no changed on the issue so we'll forward this to our developers.

    Thank you in advance.

  • Profile Image

    Answered by agop on November 20, 2013 at 12:22 AM

    Hi,

    yes, this is the form:

    http://www.jotform.me/form/33140767463455

    I disintegrated and re-integrated several times and then it suddenly worked. But some of the data that i entered into the form, does not show neither in the email notification nor in the spreadsheet.

    Thank you.

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    JotForm Support

    Answered by guilledutra on November 20, 2013 at 07:53 AM

    Hi,

    After checking your form and submitted data, I can see two submissions with blank data. I have cloned your form, but I have no luck trying  to reproduce this issue, all the filled  data is submitted.

    As far as I can see, the blank fields on your submission panel correspond to fields  that are not required to fill, this could be the reason why you are getting blank fields. could you check it?

    Thank you