Cannot reset password

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    John Bull 
    Asked on February 28, 2021 at 11:55 AM

    I tried to sign up with Google, but it was going to make me change my Gmail password that is already plenty complex. So I tried to sign up via email and it said there was already an account. Now it won't let me recover password. This is a gap in your programming that needs patched. Please reset my password.

  • Profile Image
    Alexander_G
    Answered on February 28, 2021 at 04:29 PM

    Hello, John!

    Thank you for contacting us.


    Unfortunately, we can not find an account related to j**@js**ll.com


    If you have an account - Please, could you share an email related to your account or form's URL to find your account for further help to reset your password?

    Guide: Where-to-find-my-form-url


    Awaiting your reply,

    Alex