Cannot reset password

I tried to sign up with Google, but it was going to make me change my Gmail password that is already plenty complex. So I tried to sign up via email and it said there was already an account. Now it won't let me recover password. This is a gap in your programming that needs patched. Please reset my password.

Hello, John!

Thank you for contacting us.

Unfortunately, we can not find an account related to j**@js**ll.com

If you have an account - Please, could you share an email related to your account or form's URL to find your account for further help to reset your password?

Guide: Where-to-find-my-form-url

Awaiting your reply,

Alex