What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    My account seems to be suspended

    Asked by Kaptan Cagri on November 19, 2013 at 03:24 PM

    Dear Madam/Sir,

    My account dtgmbilginotu seems to be suspended. I have no idea why it happened. My form has nothing to do with commercial and illegal activities.


    Please do correct this situation since I urgently need it.




    Kind regards

    Page URL:

  • Profile Image
    JotForm Support

    Answered by ardy0689 on November 19, 2013 at 04:28 PM

    Hello, we apologize for this inconvenience.

    Upon checking your account both forms contains username and password fields. This violates our Terms of Use. We do not allow login or sign up forms or use our service for this purpose. I have temporarily activated your account but please delete the 2 forms that contains username and password boxes to prevent another suspension. Thank you for your cooperation

  • Profile Image

    Answered by dtgmiletisim on November 19, 2013 at 04:38 PM

    Dear Ardy,

    I do appreciate your help and indeed I understood the sentiviness of Jotform. You are right what you have discovered. I will delete the username and password lines by tomorrow for letting people know the recent update. This was to protect anyone outside of our administration for using the forms. I wonder if there is any other way to do it. 

    Kind regards,


  • Profile Image
    JotForm Support

    Answered by ardy0689 on November 19, 2013 at 05:29 PM

    Hello Cagri,

    Thanks for understanding. However, even if we allow it, our automated anti-phishing system can think of its own and sooner or later you will be autosuspended again by the system automatically without us knowing it.

    Login forms like this should be outside the JotForm system and should be created independently and be interfaced on your database system. You can then leave the usual forms like questionnaires or inventory form to be handled on the JotForm side.

    That's how most users use JotForm that have their own private or corporate domain.

    If you require further assistance, please do not hesitate to ask or kindly open up a new thread if you have another and different inquiry.

    Thank you.

  • Profile Image

    Answered by dtgmiletisim on November 19, 2013 at 05:45 PM

    Dear Ardy,

    Thanks a lot. I will try on different platform for user login.

    Kind regards, hope good luck for your helps to other people.