Notification email very narrow.

  • jperrich
    Asked on February 28, 2021 at 4:38 PM

    Hello,

    Is there any way to expand the size of the notification email? Or to make the questions appear on top of the answers instead of to the side?

    I've attached a screen shot and it is difficult to read because it is too narrow.

    Thank you,


    Jerry

    Jotform Thread 2931912 Screenshot
  • Vanessa_T
    Replied on February 28, 2021 at 9:10 PM

    Unfortunately, your screenshot was not properly uploaded.

    Nevertheless, please note that you can customize your email template manually. Please see this guide to do so:

    How-to-Edit-the-Email-Template-for-Notifications-and-Autoresponders

  • jperrich
    Replied on March 1, 2021 at 7:32 AM

    Hello again.

    Here are several file formats of the screenshot. Perhaps, one of them will be viewable.

    Do you see how narrow the content of the email is? Is there any way to fix this?


    1614601834 603cde6a21143 FireShot Pro We Screenshot 101614601833 603cde6a0047e FireShot Pro We Screenshot 211614601833 603cde69d7400 FireShot Pro We Screenshot 32

  • Bojan Support Team Lead
    Replied on March 1, 2021 at 8:46 AM

    Greetings.

    Unfortunately, we are still unable to see your screenshots.

    However, if your emails are narrow, you can extend them from the Notification settings:

    screenshot 4012 Screenshot 10

    Let us know if this solution works for you.