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    Signature is not showing up in the email

    Asked by KarenBrody on November 19, 2013 at 05:16 PM
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    JotForm Support

    Answered by jonathan on November 19, 2013 at 06:37 PM

    Hi,

    I am not able to reproduce this issue.

    I test submitted your form https://www.jotform.com/32886463032860 

    When I checked the autoresponse e-mail, I could see the e-sign properly.

     

    Can you please tell us if your form is embedded on a website?
    If it is, can you share the URL of the website so we can check further.

     

    Thanks. 

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    Answered by KarenBrody on November 20, 2013 at 02:56 PM

    Hi! It shows up on the email that goes to the speaker but not the one that is sent to us. The form is embedded on this page: http://passionevolutionsummit.com/speaker-agreement-2/

    Also, apologies but I made multiple posts re: this yesterday. The bottom line is I have this issue and another one re: attachments.

    Thanks!!

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    JotForm Support

    Answered by EltonCris on November 20, 2013 at 05:18 PM

    @KarenBrody 

    I made an actual test on the form embedded on your page. I have added my email as the recipient and I cannot reproduce the problem. Signature appears both on autoresponder and submissions notification. 

    Check this screenshot: This is on my email client, Opera Mail, the same when I logged in to Gmail.

    Kindly make sure the signature is not filtered on your email client or not blocked? Sometimes there are email app that blocks images specially if it comes from an unknown source. Kindly review.

    Thank you so much!