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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Two forms, big gap between them that I can't seem to make smaller.

    Asked by PhotoStories on November 19, 2013 at 06:02 PM

    Hi there,

     

    I just love your forms! I've just built a conditional form and have embedded into my website. The first form that's conditional collapses after loading, but it leave a big gap between that and the next form. I don't know what to do to get that gap closed. The condistional form isn't madatory to fill out. Only if people want to fill it out they can. I'm building a new website so not live yet. But I want to go live fairly soon.

    The website is based on Wordpress. I'm not sure if there is some sort of code that I can add to close that gap when the page load?

     

    Thanks

    Venessa

    Page URL:
    http://weddingstory.psphotography.co.nz/manawatu-wedding-photographer/

    two forms conditional form next fill love
  • Profile Image
    JotForm Support

    Answered by EltonCris on November 19, 2013 at 07:29 PM

    Hi Venessa,

    Are you using WP Plugin? If not, you can get it from here: http://watchstreetconsulting.com/form-generator-wordpress/. Try if this resolves the problem.

    Here's another WP Plugin from Jotform just in case the first one didn't help: http://wordpress.org/plugins/embed-form/

    Please let us know here if the problem still persists so we can check the source code in depth. Thank you so much!

  • Profile Image

    Answered by PhotoStories on November 19, 2013 at 07:41 PM
    Thanks for the reply. I can embed the form, no problem. but because the first form is conditional it hides most of the fields first. only when they click on 'Yes' it expands the rest of the form. But it looks like the space it needs to expand is placed before it needs to be expand, leaving the content blow that form dropped down on the page quite far down. I was wondering if there is a way for that big gap not to push the content down when the page is opened up. I've tried your plugin, but the same thing happens.

  • Profile Image
    JotForm Support

    Answered by EltonCris on November 20, 2013 at 03:44 AM

    @PhotoStories

    The problem might be related to conflicting scripts. Actually Jotform script embed code has the ability to auto adjust the container height if the form length changes when the fields are hidden/shown. Unfortunately, this behaviour isn't happening on your page so there must be some conflicts that prevents the form. Can you please try to re-embed your other form (23288854497875) as iframe? How to get your iFrame Embed Code. Maybe the two forms are conflicting each other.

    If the problem still persist, try to re-embed the first form using the form source code. How to get your Form Source Code. Just copy the provided source code and embed it directly to your page.

    Kindly update us here if none of these helps. Thank you!

  • Profile Image

    Answered by PhotoStories on November 24, 2013 at 02:29 AM
    Hi there

    I've tried that, but it didn't work properly. I've ended up using the quiz form to open in a pop up menue. I do have another problem now. it wouldn't show my custom messeages base on whatever condition I had. … What am I doing wrong?

    http://www.jotform.com//?formID=33168682181862

    Hope you can help :)
    Venessa

  • Profile Image
    JotForm Support

    Answered by jonathan on November 24, 2013 at 07:18 AM

    Hi Vanessa,

    I suggest you create a new thread with regards to your new question.

    Please use this link http://www.jotform.com/contact/

    Provide as much details as you can.

    I actually checked your form http://www.jotform.com/33168682181862 -- but I am not able to understand where the custom message is. When I select answers on the question, there are message that appear after selecting answers.

    It is really important that you provide more details on the new thread you are creating for  this.

    We will attend to it as soon as we can.

    Thanks.