What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Problem Accessing My Account

    Asked by Nichole Anderson on November 19, 2013 at 07:20 PM



    I am trying to access my Jotform account (nichole@poshprettyparties.com) and the option to have my login information is not working. And also, nothing is happening when I click the Login button. 

    Please advise.


    Thank you,

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    JotForm Support

    Answered by ashwin_d on November 19, 2013 at 10:19 PM

    Hello Nichole,

    Thank you for contacting JotForm support.

    Upon checking your email address, I found out that your account username is "nicholeanderson". Please use your username to login to your account. If you have any trouble, you can initiate the password recovery process by clicking on the "Forgot Password" link which can be found in your "Sign In" window.

    If clicking on "Login" button does not fire any event, it could be a temporary browser related issue. Have you already tried clearing your browser cache? Please clear your browser cache and that should solve your problem. Here is a guide to help you clear your browser cache:  http://www.wikihow.com/Clear-Your-Browser's-Cache

    Do get back to us if the issue persists.

    Thank you!