Problem Accessing My Account

  • Profile Image
    Nichole Anderson
    Asked on November 19, 2013 at 07:20 PM

    Hello,

     

    I am trying to access my Jotform account (nichole@poshprettyparties.com) and the option to have my login information is not working. And also, nothing is happening when I click the Login button. 

    Please advise.

     

    Thank you,
    Nichole 

  • Profile Image
    ashwin_d
    Answered on November 19, 2013 at 10:19 PM

    Hello Nichole,

    Thank you for contacting JotForm support.

    Upon checking your email address, I found out that your account username is "nicholeanderson". Please use your username to login to your account. If you have any trouble, you can initiate the password recovery process by clicking on the "Forgot Password" link which can be found in your "Sign In" window.

    If clicking on "Login" button does not fire any event, it could be a temporary browser related issue. Have you already tried clearing your browser cache? Please clear your browser cache and that should solve your problem. Here is a guide to help you clear your browser cache:  http://www.wikihow.com/Clear-Your-Browser's-Cache

    Do get back to us if the issue persists.

    Thank you!