Need help with user account

  • Profile Image
    Asked on June 08, 2011 at 11:30 AM

    Can't remember the loggin name Used or the email used.  This account we have had recruits summit information about and we can not access it.  Please help.  If i knew the username I prolly would know the password

    Please help asap

    Thank you very much

  • Profile Image
    Answered on June 09, 2011 at 05:48 AM


    Your form was created under a Guest account. To have full access to your forms wherever you may be, whichever computer you are using, you would have to register for a Jotform account.

    After registering, you can then import the form to your newly registered account.

    To import the form:

    1.  Go to My Forms
    2.  Click New Form button
    3.  Choose Import Form > From a webpage
    4.  Enter the url of your old form ( then click Continue


    Hope you find this information useful.


  • Profile Image
    Answered on June 09, 2011 at 05:54 AM

    Hello Ryan,

    Have you created a free account before?  I have checked your email address in our member database and only found a guest form related to your email address.

    To create a free account, you will see something like this on the left side when you go to My Forms page:


    Click the orange Create a Free Account button and go through the process of creating your account. 

    You can also find the long orange button just below the login/password fields:

    Note: Make sure to use the email address that you have used in your form so that the form you have created will be merged to your new free account.

    Please let us know if you have any other concerns.