Issue with form not closing in chrome

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    Asked on November 19, 2013 at 08:44 PM

    Can you help me with an issue of a jotform not closing to it proper size in google chrome browser. it works in firefox and IE 8,9,10

    Please see jotform on right side of webpage

    When the form loads it expands and contracts to the right size except in chrome.

    is there a quick fix that i could do using css or can you fix it your end.


    see attached image

    kind regards


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    Answered on November 20, 2013 at 06:02 AM

    Hi Daniel,

    That happens due to script conflicts. I was able to reproduced the problem even on different browser. You have jQuery scripts running on your page, that conflicts with Jotform's prototype script. This might be the cause why the form does not work properly on its initial load. The most efficient way to fixed this is to re-embed the form using iframe embed code. Since the form loads in iframe, it won't conflict anything on your page. How to get your iFrame Embed Code. Though, the downside here is that iframe creates a fixed height so it does not adjust automatically depending on the form length.

    However, if you don't want to use iframe, you have to deal with the conflicts. This can be achieved by adding noConflict on the jQuery scripts. Here's how: Avoiding Conflicts with Other Libraries | jQuery Learning Center

    If you need further assistance, let us know here. Thanks!