What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Missing a required selection on my form

    Asked by MrPixelPuppy on November 19, 2013 at 10:47 PM

    I have created a form where users get to chose a size that they want a file enlarged to, they must choose from one of three sizes and then pay for their prints along with a required shipping charge.  The problem i have is that i had a customer submit a job without choosing a file size.  They only choose the shipping option but i need to require the form for them to choose at least one size and i dont know how to do this.  


    Please help



    Daniel Sancehez

    Page URL:

  • Profile Image
    JotForm Support

    Answered by guilledutra on November 20, 2013 at 07:27 AM


    This behavior is happening because you already have a pruduct marked as default on your payment tool, in this case the product is "Shipping", you have 2 possible workarounds in order to make the form works as expected:

    1. Use only 2 products(Shipping and the poster with size and quantity option)

    check this example, based on this guide:


    Basically I grouped the 3 different products in one option(Poster) where you can choose the quantity and size(price will vary depending on selections).

    2. Set the shipping product requiered option off, so the user will be prompted to make a selection on the payment  field.

    Hope it helps

    please let us know if you need further assistance