Hotmail Problem receiving email notifications with attachments

  • fscscanada
    Asked on March 1, 2021 at 11:10 AM

    Hello, has anyone experienced problems with Hotmail stripping out the PDFs that are being generated by the forms? It doesn't happen every time and only recently started to happen. Until recently everything was running perfectly.

  • John Support Team Lead
    Replied on March 1, 2021 at 2:25 PM

    As checked, aside from the submission PDF, you are attaching the uploaded files:

    1614626083 603d3d23d78d5  Screenshot 10

    Note that we have a limit of up to 5MB only on file attachments. If the upload file + PDF's size exceeded the said limit, both will not be attached to the email. This could be the reason why some emails gave attachments on them while some have none.

    Also, can you share the specific submission/s where there were no PDFs received? You can provide the submission ID so we can check. Here's a guide on where-to-find-the-submission-id.

    I tried cloning your form (BEHAVIOURAL CONSULT REGISTRATION) and made a test submission to it, however, I can't seem to replicate the issue. The PDF and the uploaded file were attached to the email notification when I received it on my hotmail email:

    1614626708 603d3f940a276  Screenshot 21